Volkswagen Group - Interactive e-learning modules
Engaging e-learning modules replacing elements of the face-to-face training allowing for a blended curricula to be created.
Client feedback
The course has been well received by participants, trainers, and managers alike; Allowing the reduction of face-to-face classroom training whilst retaining the excellence in warranty best practice training that is required.
Aims & Objectives
dreamm provided the design, development and deployment of four e-learning modules that covered information provided as part of the existing ‘warranty best practice for the workshop’ face-to-face training. The e-learning replaced elements of the face-to-face training allowing for a blended curricula to be created.
It's all in the detail
As part of the initial writing and creative process dreamm had to acknowledge the differing technical and literacy skills of learners, coupled with instances of prior knowledge of the subject by some learners. Scenarios were included in the learning providing invitations to recommend courses of action in workshop scenarios, typical of ones which technicians may find themselves in when conducting warranty work.
Needs & expectations
The scenarios required judgment to balance all aspect of the business need and the customer’s expectations. Learners then needed to recall and apply the knowledge gained within the module in order to complete activities. Throughout the four modules the complexity of scenarios increased from simple (supporting lower order thinking skills i.e. knowledge retention and application) to complex (requiring higher order thinking skills i.e. analysis and evaluation).
Inclusive
Successfully juggling differing technical and literacy skills of learners
Almost two decades experience delivering cutting edge e-learning
Did you know?
dreamm has been providing digital learning solutions for nearly 20 years! The company was founded in 2004 and has since worked with a wide range of clients worldwide.